Returns & Exchanges

At Caldera + Lab, we stand behind the clinical efficacy of our high-performance skincare. If you are not completely satisfied with your results, we offer a 60-day satisfaction guarantee for all first-time orders.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Select Return Reason

  Tell us why the product didn't work for you so we can continue to improve our high-performance formulas.

• 3.
  Print Your Label

  Download and print your prepaid shipping label and secure it to the original packaging to ensure a safe transit.

• 4.
  Receive Your Refund

  Once our lab receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.